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Build Stronger Relationships and Provide Personalized Service That Keeps Customers Coming Back

Customer History & Relationship Tracking

Are you struggling to understand your customers and their history? Consolidate all your customer’s information to provide them with an outstanding customer experience.

✔ Complete customer profile with detailed contact details and service history
✔ View customer satisfaction scores at a glance
✔ Save communication preferences
✔ View complete communication history
✔ Manage declined and future service recommendations

 

Build Deeper Customer Relationships

Instantly access complete service histories, vehicle details, notes and personal preferences to provide personalized service that makes customers feel valued and understood.

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Understand Your Customer

✔ Understand customers spending and visit history
Never wonder if a customer inquiry has been handled and if a customer has been properly updated

 

✔ View customer satisfaction scores
Identify at-risk customers and take action to keep them coming back

Detailed Customer Profiles

✔ Detailed customer record
View all of your customer’s contact information and preferences at a glance and have seamless integration with your shop management system.

 

✔ Create customer notes
Record those small personal details you have when chatting with a customer at the counter.

 

✔ Manage communication preferences
Ensure your staff is communicating with your customers how they want to be communicated with.

 

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Customer History

✔ Manage customer repair order history and recommendations
Make timely recommendations and capture more work to keep your bays full

 

✔ View complete communication history
Never guess what was said between an advisor and a customer again.

Find Out How HiBeam CRM Can Help Your Auto Repair Shop

Book a 30-minute demo where we’ll learn more about your business and show you how we can help you save time, increase revenue, and create memorable customer experiences
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Frequently Asked Questions

Are there contracts?

Choose monthly or save some money and sign up annually. Pick what is best for you.

What happens if I need help?

You will have a dedicated customer success person, or you can always contact our general support desk. We are here to make you successful.

How much does it cost?

Visit our pricing page here. We have a plan to meet the demands of your shop.

Can you help me with my marketing?

Absolutely! We have extensive experience marketing for auto repair shops. You can learn more here.