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Turn Every Customer into Your Best Marketing Asset

Reputation Management

Your quality work speaks for itself, but does your online reputation?  Your shop lives and dies by your reputation.  One bad review can undo years of quality work, while positive reviews drive new customers through your doors.  Our reputation management tool gives you the tools to actively manage, monitor, and improve your online presences across all major review platforms.

 

✔ Automated review requests

 

✔ Multi-platform monitoring

 

✔ Negative review management

 

✔ Customer feedback integration

 

Build the Online Reputation That Drives Customers into Your Bays

Monitor your reputation across the internet and let your quality work speak for itself.  Gather more 5-Star reviews and show the world what your loyal customers already know.

Collect & Manage Reviews

Automated review requests
Automatically send review invitations to customers after completed services.  Smart timing ensures requests go out when satisfaction is the highest.

 

Multi-platform monitoring
Track reviews across the internet from one dashboard.  Get instant alerts when new reviews appear so you can respond quickly and professionally.

 

Negative review management
Our advanced early warning system identifies at-risk customers before they leave negative reviews, giving you the power to turn potential disasters into success stories.

 

Analyze Reviews

Reputation analytics
Detailed insights show review trends and insights.  Identify service areas that consistently receive praise or need improvement.

 

Customer feedback integration
Connect with your customer records to identify your happiest customers and prioritize them for review requests.  Unhappy customers get routed to internal feedback forms instead.

Find Out How HiBeam CRM Can Help Your Auto Repair Shop

Book a 30-minute demo where we’ll learn more about your business and show you how we can help you save time, increase revenue, and create memorable customer experiences

Frequently Asked Questions

Are there contracts?

Choose monthly or save some money and sign up annually. Pick what is best for you.

What happens if I need help?

You will have a dedicated customer success person, or you can always contact our general support desk. We are here to make you successful.

How much does it cost?

Visit our pricing page here. We have a plan to meet the demands of your shop.

Can you help me with my marketing?

Absolutely! We have extensive experience marketing for auto repair shops. You can learn more here.