Conversation Analytics & Call Tracking
Do you wish you knew how your customers really felt? The vast majority of customers won’t tell you they are never coming back. Now you can have the information to understand how your customers really feel about you and recover the relationship.
✔ Auto-generate transcripts of phone calls
✔ Go beyond what your customers are telling you, and how they are telling you
✔ Grade service advisors and get insights on training opportunities
✔ Call tracking and marketing campaign attribution
Turn Every Customer Interaction Into a Competitive Advantage
Use AI-powered Quality Assurance and Conversation Intelligence to uncover what’s broken, fix it fast, and deliver a customer experience your competitors can’t match.
Automated Conversation Summaries
✔ Omnichannel interactions
Phone call, text message or social DM. Gain insights into how your customer is communicating with you
✔ Segment customer interactions
Pinpoint reason for contact and get to the root causes of customer issues
✔ Track topics and wider issues before they turn into customer complaints
✔ Automate follow-ups
Team Scorecards
✔ Customized communication scoring
✔ Improve service advisor outcomes with targeted training
✔ Alert managers to potential complaints in near real-time
✔ Identify sales objections and advisor effectiveness
Advanced Metrics
✔ Track call source and marketing campaign
✔ Understand customer frustrations
✔ Make confident decisions with data-driven insights
✔ Integrate data into marketing platforms
Frequently Asked Questions
Choose monthly or save some money and sign up annually. Pick what is best for you.
You will have a dedicated customer success person, or you can always contact our general support desk. We are here to make you successful.
Visit our pricing page here. We have a plan to meet the demands of your shop.
Absolutely! We have extensive experience marketing for auto repair shops. You can learn more here.